Hard Work and Dedication to Customer Satisfaction are the Keys to Success

Alex Ragen

I’m a highly experienced computer professional – designing, programming, and documenting software – and I’ve successfully worked remotely with clients in Israel, the US, South Africa, Bahrain, India, and Dubai.
I have written User Guides, Admin Guides, API Guides, Release Notes and White Papers for some of the world’s leading companies in the cyber security sector: Check Point, Imperva, Preempt (now CrowdStrike), ForeScout, Discretix, General Electric, Safend, Sofaware, Promisec, Cyber Security Group (CSG), and others. I have also produced short instructional videos showing users how to perform various operations with the software.

I will create high-quality effective technical documentation that will communicate your message in a  language and style appropriate to your audience, whether marketing or technical. 

For a PDF version of my CV (resumé), click here.

2012 – presentConsultant to various IT security companies in technical writing, in which capacity I have researched and wrote numerous highly technical publications for various software and hardware companies (see above).
2008 – 2012Technical Communicator, Imperva, Tel Aviv, Israel
In this position I have written proposals, White Papers, User Guides, Deployment Guide, Administration Guides and other highly technical publications.
2004 – 2008Consultant to various IT security companies in technical writing and / or assisting them in their obtaining Common Criteria certification.
1995 – 2002Technical Publications Manager, Check Point Software Technologies, Ramat Gan, Israel
In this position I performed the following:
• wrote much of and assumed responsibility for all user documentation (User Guides, Admin Guides, White Papers, online help, web-based information) for all Check Point products;
• coordinated support and escalation group internal and externally available documentation with Technical Publications group efforts;
• coordinated with the Quality Assurance and professional courseware development groups in the company;
• managed the Common Criteria, FIPS 140-2, ICSA, and other certification efforts.